Pricing
2.00 GBP a property, a month. Add what you need.
You pay for the properties you have, not the ones somebody happens to have signed up for. The door entry is the price; the issue tracker and letting management are add-ons you turn on when you want them. Calls are included, doors are unlimited, and there is a minimum of 15.00 GBP a month per building.
Door entry. The whole of it.
- Poster, bell page, rings to phones, door release*
- Calls to residents' phones included
- Telegram, text and email notifications included
- Doors unlimited: front door, car park gate, side entrance
- Resident portal, documents and messages included
- The building status board and notices
- 15.00 GBP minimum per building per month
Issue tracker, the add-on
- Residents report problems with photos, from the portal or the poster
- Issues become jobs, and jobs go to trades by text or email
- An on-call rota that covers urgent ones out of hours
- Monthly reports on what broke and what it cost
Letting management, the add-on
- Tenancies: terms, rent invoicing itself, deposits and their protection
- Rate cards and the public listing you can put in your own website
- Bookings, the property calendar and turnovers
- Money: what is owed, deposits held, payments recorded
- Inspections, with checklists and photographs
4.00 GBP a property a month with everything turned on.
What will it cost?
One building of that size
24 properties at 2.00 GBP.
576.00 GBP a year.
More than one building? Each is counted on its own, so the minimum applies per building.
Worked examples
| Building | What they use | Sum | Per month |
|---|---|---|---|
| 8 properties | Door entry | 8 x 2.00 GBP | 16.00 GBP |
| 24 properties | Door entry | 24 x 2.00 GBP | 48.00 GBP |
| 24 properties | Door entry and issues | 24 x 2.50 GBP | 60.00 GBP |
| 24 properties | Door entry, issues and letting | 24 x 4.00 GBP | 96.00 GBP |
| 93 properties | Door entry, issues and letting | 93 x 4.00 GBP | 372.00 GBP |
* Opening the door needs a controller: a small board we supply, wired to the lock release the building already has. 100 GBP a door, installed. It needs Wi-Fi it can reach at the door; where there is none we supply a RUT241 router on a mobile eSIM, 130 GBP one off, and the data is 45 GBP a year. Everything else works without any of it — the poster, the bell, the calls, Telegram, the messages — and a building with a concierge desk can run ring only and have somebody walk down. What the hardware is.
Every property in the building counts, whether or not a resident has signed up for it yet. A property switched off, because it is being gutted or does not exist any more, does not.
Paying
Direct Debit, set up by you
There is a Set up your Direct Debit button on your own Billing page. It opens your billing area, where the mandate form takes about two minutes. Each month's invoice is emailed to you before anything is collected, so you always see the figure first.
Trial until it is
A new account runs as a trial until the mandate is active, and nothing is charged for that time. Prefer one invoice a year, or to pay on receipt of an invoice instead? Ask, and we will set the account up that way.
A building already on Access Controller has the board on the door, and can have Doorcom bundled into its Building tier.
The hardware
One thing at the door needs a box on a wall, and only one: opening the lock. The rest is a sheet of paper and the phones people already carry.
The door controller — 100 GBP a door, installed
A small board wired to the lock release the building already has, and a mains supply. One a door, whichever door it is: the front, the car park gate, the bin store. An electrician fits it in about an hour, and that is the price with the fitting in it.
Nothing monthly sits on top of it. A door added today runs on the subscription you already pay.
No Wi-Fi at the door? 130 GBP once, 45 GBP a year
The controller needs a network it can reach and stay on, and plenty of front doors are at the bottom of a stairwell where the building's Wi-Fi is not. Where that is the case we supply a RUT241 router with a mobile eSIM in it: 130 GBP for the router, paid once, and 45 GBP a year for the data. One router often covers more than one door — a front door and a bin store a few metres apart share it — so both are charges per router, not per door.
Worth checking the signal before the fitting rather than after. An access point the building already owns is cheaper than a SIM, if one will reach.
A door with no controller still rings, still reaches phones, still takes messages and still logs every ring. What it cannot do is open itself, so somebody comes down — which is how a concierge desk works anyway.
Compared with a wired video entry system
These are general statements about wired systems as a category, not about any particular make.
| Wired video entry | Doorcom | |
|---|---|---|
| Hardware at the door | A panel, a camera, cabling to every property, a handset or screen in each property | A poster. The lock is released by an Access Controller board |
| Installation | Typically thousands of pounds, with cabling through the building and time in every property | Print the poster, add the properties, hand out claim cards |
| Ongoing cost | Usually a maintenance contract, and call-outs when a handset or the panel fails | 2.00 GBP per property per month, calls included |
| Where the resident answers | At the handset in the property | Wherever they are: on Telegram with a photo, or on their own phone |
| When a property changes hands | Handset and directory label to update | Move the old resident out, give the new one a claim card |
| Vandalism and weather | The panel and camera are on the outside wall | A poster behind glass or in a frame. Reprint it if it is damaged; rotate the code if needed |
| Reporting problems, trades, documents, notices | Separate systems, if any | Included |