The Doorcom manual
How to install Doorcom, set a building up, sign residents up, and run the door, the issues, the trades, the documents and the messages day to day. Each chapter names the real pages and fields, with screenshots of this build.
New to Doorcom? Start with Getting started. Running it on your own server? See Hosting and backups.
Getting startedWhat the door phone is, what the three options add, the first building, door, properties and poster, then what the dashboard tells you and the search box above every page.
Buildings and doorsBuilding details, release modes, dial codes, rotating a door code and testing the release.
Posters, stickers and claim cardsThe printable pieces: the A5 and A4 door poster, the door sticker and the per-property claim cards.
Properties and floorsAdding properties in bulk, labels, available, claimed and disabled, claim codes and floors.
Signing residents upThe on-screen sign-up dialog, claim cards, texting or emailing the link, a second person in a property, and moving out.
The resident portalThe status hub, call log, quiet hours and preferences, Telegram linking, their tenancy and bills, documents and reporting a problem.
Rings, Telegram and the phone lineHow a ring flows, first answer wins, keypress confirm, quiet hours, rate limits and messages left at the door.
IssuesPart of issue management. The issues list, the thread, replying, marking fixed and the resident's confirmation.
Trades and jobsPart of issue management. Adding trades, the login QR, sending a job from an issue, the job page, job done, and the insurance and registrations they have to keep up to date.
The on-call rotaPart of issue management. Who is told when an urgent problem lands out of hours, the week at a glance, acknowledging in one tap and what escalation does.
Staff loginsThe maintenance role: employees who do the jobs and see only their jobs, the issues and the board.
Documents for rentersPart of letting management. The UK checklist, uploading against a property or the building, the coverage table and expiry dates.
Inspections and checklistsPart of letting management. Check-out, check-in and walk-round checklists done on a phone: fails become issues, the signed report becomes a document.
Tenancies, rent and depositsPart of letting management. Starting a let, the rent off the property's rate card, letting the tenant fill in their own details from a QR, raising rent invoices, recording payments, protecting the deposit and ending a tenancy.
TurnoversPart of letting management. The checklist between one tenant and the next: check-out, readings, keys, cleaning, inventory, deposit, ready to let.
RatesPart of letting management. Rate cards: a name and a price by the night, the week or the month, the properties it applies to, and how a stay is worked out from it.
Bookings and the listingPart of letting management. The public page of what is free, its photos and map, putting it in your own website, holding a property with a deposit, and the bookings that come back.
The calendarPart of letting management. Buildings down the side, days across: bookings and tenancies on one scrolling grid.
Money and payment accountsPart of letting management. The Money page, invoices and their VAT, payments, deposits from taken to returned, and which building's money goes into which account.
ReportsThe monthly report per building, and the reports you run over a window, print as a PDF, share as a link or have emailed.
MessagesPart of the status board option. Telling a floor, the whole building or chosen properties: the wizard, templates and sending from an issue.
Users, roles and permissionsOrganisations, the three roles, and permission groups: ticking page by page what a login may see and change, with a ready-made Accountant.
SettingsWhich options this organisation uses, Telegram with BotFather, the SMS gateway, SMTP, the PBX fields, retention and rate limits.
BillingWhat Doorcom costs: per property for the door phone and the issue tracker, the letting add-on on top, the monthly snapshot and the CSV.
The JSON APIThe bearer token per building and the ring, release and rings endpoints.
Hosting and backupsRunning on Linux with systemd and Caddy, the database file, backups and upgrades.